The University has established processes for addressing student complaints and grievances. Students may refer to the UTRGV Handbook of Operating Policies, https://www.utrgv.edu/hop/policies/stu-02-200.pdf, as well as the complaint procedure concerning accommodations for individuals with disabilities, https://www.utrgv.edu/hop/policies/adm-03-200.pdf
Students may seek an informal or formal resolution. Students seeking to submit a complaint/grievance may do so by submitting a Vaqueros Report It within 10 business days of the incident or communication. Upon receipt, Student Rights and Responsibilities staff will direct the concern to the appropriate staff and/or department(s). At such time, the designated UTRGV staff will contact the student to initiate communication regarding the concern. The designated staff member will evaluate the student's complaint/grievance and provide a written response to the student no later than 5:00 p.m. on the tenth business day of receiving the concern.
Such concerns may include, but are not limited to:
- Any Student Accessibility Services (SAS) support service or accommodation request
- An accommodation decision made by SAS
- A faculty member not implementing accommodations approved by SAS
- Alleged discrimination on the basis of disability
The Vaqueros Report It form can be found at: Vaquero Report It